Frequently asked questions
How do I enter a raffle?
Online Paid Route
- Choose the raffle you want to enter.
- Select either:
(a) a number or numbers from the ticket selector; or
(b) have a number allocated to you
(each being a separate entry) - Checkout with your payment details.
- Note the confirmation screen and receive an email stating your Entry Number(s).
- Check your Entry Number(s) against the entries list at the foot of each Raffle page.
See the T&Cs to learn more about online entry.
Free Entry Route
- Choose the raffle you want to enter and register online.
- Send your entry on an unenclosed postcard by first class pre-paid post to the Promoter at the following address: Lusso Studios, 7 Castle Street, DD8 3AE
- Include with your entry the following information:-
- your full name
- your address
- your contact telephone number and email address; and
- your chosen raffle.
See the T&Cs Schedule 1 to learn more about free postal entry.
By entering the raffles you confirm that you are eligible to enter and accept the T&C’s.
Can I enter more than once?
Online Paid Route
Yes, you can enter as many times as you wish into the same Raffle, up to the maximum stated on the Raffle Page.
If you exceed the limit of entries allowed per person, you will receive a notification that you cannot enter any more into the same raffle.
Free Entry Route
Each free entry must, in addition, be submitted and posted to the Promoter separately. Bulk entries will not be accepted as multiple entries and, if a bulk entry is received, it will be counted as one single entry. Incomplete or illegible entries will be disqualified.
(For full details, see the T&Cs, Schedule 1.)
How do I enter for free?
You can find details on how to enter for free in our T&Cs, Schedule 1.
Do I have to prove my Age, Identity and Place of Residence?
We reserve the right to require entrants and winners to prove their age, identity and place of residence. See the Privacy Policy and the T&C’s.
How is the winner picked?
When the raffle closes, it will appear on the closed raffles page. You will be able to see a list of all the entries. Please follow us on social media and make sure to have your notifications on. The draw will be live and employ the Google Random Number Generator (or similar). The winner will usually be called up during the live draw.
(For full details, see the T&Cs.)
How is the prize delivered?
After the winner is announced, we will get in touch to arrange a suitable time and date for delivery of the Prize. If the winner is local, we may hand-deliver the prize.
(For full details, see the T&Cs.)
Can I attend the live draw?
No, but all draws are carried out either on our social livestreams or they will be drawn randomly and automatically.
(For full details, see the T&Cs.)
What if the winner does not respond on the live?
We have all the contestants’ contact information so, if we cannot get hold of them on the live draw, we will certainly get in touch with them afterwards.
(For full details, see the T&Cs.)
What happens if a raffle doesn't sell out?
In the event that less than 100% of the available raffle Entry Numbers have been chosen or allocated (whether online or via the free entry route) by the time and date stated on the Raffle Page the draw will continue as planned and winner selected.
However, when clearly marked as a condition of an individual raffle (on the raffle page) We reserve the right to:-
(a) extend the Closing Date not more than four times, each extension not to exceed the original raffle period, and not to be beyond the longstop closing date mentioned on the Raffle Page.
(For full details, see the T&Cs.)
Which cards do you accept?
Accepted payment methods are listed on the checkout page.
(For full details, see the T&Cs.)
How do I remove my saved cards?
Go to your account dashboard by clicking on My Account, then on Payment Methods. There you can remove any saved cards.
(For full details, see the T&Cs.)
How do I close my account?
Send us an email to [email protected] with the subject ‘CLOSE MY ACCOUNT’ from the email you registered for your account.
(For full details, see the T&Cs.)
Does the iOS app store sponsor, run or endorse this app?
No, the iOS app store does not sponsor, run, or endorse this app. Apple is not involved in any way with the contest or sweepstakes.
